Refund policy

Returns & Exchanges Policy

Effective Date: July 31, 2026

At Kasey & Co., every piece is thoughtfully handcrafted using real preserved flowers, natural gemstones, freshwater pearls, and other carefully selected materials. Because each design is individually made, every piece is unique.

Our Return Policy

Due to the handmade and often one-of-a-kind nature of our jewelry, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect purchases, or personal preference.

Please review your order carefully before completing your purchase.

Exchanges for Damaged or Defective Items

We stand behind the quality of our craftsmanship.

If your order arrives damaged or you believe it has a manufacturing defect, please contact us within 3 days of delivery at [your email].

To help us evaluate your claim, please include:

* Your order number
* A brief description of the issue
* Clear photos of the item
* Photos of the original packaging, if applicable

Once your request has been reviewed, we may offer a repair, replacement, store credit, or exchange at our discretion.

Items Not Eligible for Return or Exchange

We cannot accept returns or exchanges for:

* Normal wear and tear
* Damage caused by improper use, accidents, or neglect
* Damage caused by exposure to water, perfumes, lotions, chemicals, or excessive sunlight
* Natural variations in preserved flowers, gemstones, pearls, shells, or other organic materials
* Minor differences in color, texture, size, or shape that naturally occur in handcrafted jewelry
* Items that have been altered or repaired by anyone other than Kasey & Co.

Exchange Shipping

If an exchange or replacement is approved due to a manufacturing defect or shipping damage, Kasey & Co. will cover the replacement shipping costs.

If an exchange is approved for any other reason, the customer is responsible for all shipping costs.

Cancellations

Orders cannot be canceled once they have been placed, as we begin preparing them for shipment as quickly as possible.

Contact Us

If you have any questions about this policy, please contact us at:

Email: flower@shopbotanicalbyss.com

We are always happy to assist you and will do our best to ensure you have an exceptional experience with Kasey & Co.