Shipping policy

Shipping Policy

Effective Date: July 31, 2026

At Kasey & Co., every order is carefully prepared and packaged to ensure it arrives safely and beautifully presented.

Processing Time

Orders are processed and shipped within 1–3 business days after payment has been successfully received.

Please note that processing time refers to the time needed to prepare your order before it is handed over to the shipping carrier.

Custom or personalized pieces may require additional processing time. If this applies to your order, we will notify you.

Shipping

We proudly ship worldwide.

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Estimated Delivery Times

Delivery times vary depending on the destination and the shipping service selected at checkout.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Kasey & Co. is not responsible for delays caused by:

* Weather conditions
* Customs inspections
* Carrier delays
* Holidays
* Natural disasters
* Incorrect or incomplete shipping addresses
* Other circumstances beyond our control

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

These fees are not included in the purchase price or shipping cost.

Shipping Address

Please ensure your shipping information is complete and accurate before placing your order, including:

* Full name
* Street address
* Apartment or unit number (if applicable)
* City
* State or Province
* Postal code
* Country
* Phone number
* Email address

Kasey & Co. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information.

Returned Packages

If a package is returned to us because of an incorrect address, refusal of delivery, or failure to claim the package, the customer will be responsible for the cost of reshipping.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at [your email]. We will work with the shipping carrier to help resolve the issue.

Questions

If you have any questions regarding shipping, please contact us at flower@shopbotanicalbyss.com before placing your order.